Frequently asked questions

Choose a service, pick where you want it delivered, then select a date and time from the live availability calendar. Add your details, pay securely, and you are booked. The whole flow usually takes under two minutes.

You can book up to 90 days ahead. The earliest slot available is 4 hours from now, which gives us time to assign the right person and get them to you.

Yes. During booking you can pick from the professionals qualified for that service. If you do not choose, we assign whoever is free and least loaded that day.

A greyed slot means every qualified professional is already committed at that time, or it falls inside a break, leave or closure. The calendar shows real availability — nothing is held back.

Securely online at the end of booking, by card, bank transfer or USSD, through our payment partners. We never see or store your card details.

Yes. The service price is shown up front, and any home-visit surcharge is added and displayed before you pay. There are no fees added afterwards.

Your slot is held while you pay, and confirms the moment your payment is verified with the bank. If payment is not completed within 30 minutes, the slot is released for someone else.

A receipt is generated automatically for every successful payment and is available in your dashboard under Receipts, as well as being emailed to you.

Yes, from your dashboard, as long as the appointment has not started. You will see live availability again and can move to any open slot at no extra cost.

Appointments cancelled at least 24 hours before the scheduled time are refunded in full. Cancellations inside 24 hours are refunded at 50%. No-shows are not refunded.

Once approved, refunds are submitted to the payment provider the same working day. Depending on your bank, the money usually appears within 3–10 working days.

We cover Port Harcourt and the surrounding Rivers State area, including GRA, Rumuola, D/Line, Woji, Trans-Amadi, Eliozu, Choba and Rumuokoro. If you are unsure about your area, call us before booking.

Clear a well-lit space, have any medication and recent results to hand, and make sure an adult is present. Each service page lists anything specific to that visit.

We will call the number on your booking. If we cannot reach you, the appointment is recorded as a no-show, which is not refundable under our policy.

Only the clinical staff treating you and the administrators who need it to run your appointment. Access is controlled by role, and every administrative action on your record is logged.

Yes. Every clinician is licensed with their professional body, employed directly by us, and supervised by our clinical lead. We are not a marketplace of independent contractors.

Tell us. Raise it from your dashboard under Support or call us. Because our staff are employed rather than contracted, we can act on it directly.